Quality assurance policy

The quality of the service is demonstrated by :

• Sensitivity to the expectations and needs of the customer ;
• Unfailing availability;
• A friendly, positive and open attitude towards the customer;
• Problem solving with a very short response time;
• Quality recommendations and compliance with site guidelines;
• Effective and collaborative consultation and coordination of all parties involved;
• Customer satisfaction

The quality of work is demonstrated by:

• The use of top quality materials and products in accordance with the specified requirements;
• Respect of the manufacturer’s requirements;
• The ability of the Consortium M.R. team to carry out a multitude of projects;
• Careful execution of the work.

Quality management is demonstrated by:

• A sound and well-managed organization using modern work methods;
• The implementation of a quality management system;
• A process of continuous improvement of quality management and operations management processes;
• Continuous training, selection and involvement of personnel in the decision-making process that affects them;
• Full control of the work at each stage;
• Respecting deadlines with tight control of costs and budgets;
• Innovation and elimination of activities with no added value;
• Gradual expansion of the company;
• Ingenuity, perseverance and adaptability of staff;
• The team’s ability to share specific knowledge, experience and expertise with stakeholders and partners.

Environmental quality is demonstrated by:

• The general attitude of its personnel to be neat and helpful;
• The use of new, reliable and well-maintained machinery and tools;
• The development and implementation of prevention programs that ensure the physical integrity of its site personnel as well as the proper work conduct;
• An efficient and safe layout of work sites;
• Cleanliness and order on work sites;
• The establishment of a harmonious work climate, of trust and cooperation with all stakeholders;
• Understanding and respect of partners and stakeholders;
• Increased productivity of the work sites.

Staff and, in particular, management are committed to:

• Implement, maintain and continuously improve the quality assurance system;
• Promote company excellence by the quality of its decisions and by an irreproachable work ethic;
• Provide, without undue delay, the necessary efforts, and the required materials, human and other resources;
• Be accommodating, fair and in good faith during the entire process of each project;
• Develop and update, during management reviews, appropriate, effective and measurable performance systems and specific quality objectives.